US Airways Customer Service Agent (Munich Airport)

Customer Service Agent – Part-time –

Temporary contract February 2010 through September 2010

International Customer Service

Munich Airport

Duties

• Provide passenger assistance at the ticket counter and gate areas by issuing tickets, collecting fees and assigning seats.

• Assists vendor staff/passengers with check-in procedures, including tagging baggage and issuing boarding passes.

• Sell tickets, process ticket changes, create and book reservations.

• Ensure FAA, Company and airport regulations are followed. Enforce safety/security measures and protects sensitive zones.

• Facilitate the passenger boarding process.

• As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.

• Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.

• Daily/weekly/monthly station administration duties associated with position.

• Performs other related duties.

Minimum Qualifications

• Necessary work permit/visa to work in Germany and necessary visa/documents to travel to USA if necessary

• Fluent in both spoken and written English and German

• Must be at least 18 years of age

• Requires a MUC ATO security badge and a MUCATO license

• Must be available to work varied hours, including weekends and holidays

• Graduation from secondary school or equivalent

• Minimum of 2 years customer service experience with demonstrated ability to provide superior customer service

• Must be self-motivated and detail oriented with a positive/cooperative attitude and be able to function effectively as a team member

• Ability to perform in a fast paced environment while maintaining a professional and

effective approach to high-stress situations. Must enjoy working with the public

• Must possess basic computer skills with the ability to easily grasp the functionality and concepts of company software and be able to type at least 25 words per minute

• Must be able to lift up to 32 kg

Preferred Qualifications

•Two years experience in an airport and/or customer service environment with US Airways and/or in the travel industry with knowledge of airline reservations and ticketing.

•Trained and experienced in Qik shares software

•Trained and experienced in US Airways check in, ticketing and gate procedures

Please Send CV in English to: Elizabeth Del Vecchio at intlemployment@usairways.com

Please note: CSA MUC in the subject line